Introduction

Welcome to Citrine Hotels and Resorts. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or use our services.

Information We Collect

We collect personal information that you voluntarily provide to us when you register on our site, make a booking, sign up for our newsletter, or interact with us in any other way. The types of personal information we collect include:

• Personal Identification Information: Name, email address, phone number, and postal address.
• Booking Information: Details of your reservation, such as check-in and check-out dates, special requests, and payment information.
• Technical Information: IP address, browser type, operating system, and other technical details collected through cookies and similar technologies.
• Other Information: Any other information you choose to provide, such as feedback, inquiries, or survey responses.

How We Use Your Information

We use the information we collect in the following ways:

• To process and manage your bookings.
• To communicate with you, including sending confirmation emails and responding to inquiries.
• To improve our services, including analyzing usage trends and enhancing user experience.
• To send promotional communications, if you have opted in to receive them.
• To comply with legal obligations and protect the rights and safety of our guests and staff.

Your Privacy Rights

You have certain rights regarding your personal information, including the right to:

• Access and review the personal data we hold about you.
• Request corrections to any inaccuracies in your personal data.
• Request the deletion of your personal data, subject to certain legal exceptions.
• Opt out of receiving promotional communications from us.

If you wish to exercise any of these rights, please contact us at privacy@citrinehotels.com.

Data Security

We implement security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no method of data transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on this page.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: it.support@citrinehotels.com

Phone: +91 70128 83764